Brazing Fundamentals Are your technicians well-informed on the latest in brazing developments? Who Should Attend? Installers and Service Technicians. This class will cover topics such as: Brazing Terminology & Definitions The Six Fundamentals of Brazing Base Metals - Copper, Aluminum, Brass, Steel & Stainless Steel Choosing the Appropriate Filler Metal & Flux Torch Safety - […]

Carol Longacre will go over the Benefits of being an Associate Member of Service Nation. Note: Every RACCA Contractor Member receives a complimentary Associate Level Membership. Who Should Attend? This class is intended for RACCA Members as a reintroduction to Service Nation and any HVAC Contractors that are considering joining RACCA as a Member. Carol […]

Lunch and Learn – Customer Service and Relations Who Should Attend? This class is intended for all employees up to and including Managers and Owners. This class will cover topics such as: Getting new customers?.....What about keeping the ones you already have? Five forbidden phrases.....what not to say. Managing the "moments of truth". Dealing with […]

Mini-Split Best Practices Training Class Does your Sales Department and Estimators understand how to size a Mini-System using Best Practices? When your installation crew goes out and installs a Mini-Split are they wiring, piping, and charging the Mini-Split System using Best Practices? If not, this is the class for them. Who Should Attend? Owners, Estimators, […]

Evaluating Performance and Quality in Your Workforce Tired of the generic " one size fits all " approach to evaluating people? Don't feel comfortable critiquing an employee's performance? Concerned that your current system isn't working or you have no system at all? Course Goal: To help Managers and Supervisors develop their own specific employee evaluation […]