Lunch and Learn – Customer Service and Relations Who Should Attend? This class is intended for all employees up to and including Managers and Owners. This class will cover topics such as: Getting new customers?.....What about keeping the ones you already have? Five forbidden phrases.....what not to say. Managing the "moments of truth". Dealing with […]
Mini-Split Best Practices Training Class Does your Sales Department and Estimators understand how to size a Mini-System using Best Practices? When your installation crew goes out and installs a Mini-Split are they wiring, piping, and charging the Mini-Split System using Best Practices? If not, this is the class for them. Who Should Attend? Owners, Estimators, […]
Evaluating Performance and Quality in Your Workforce Tired of the generic " one size fits all " approach to evaluating people? Don't feel comfortable critiquing an employee's performance? Concerned that your current system isn't working or you have no system at all? Course Goal: To help Managers and Supervisors develop their own specific employee evaluation […]
Introduction to Air Conditioning Does your Office Personnel speak Air Conditioning? Who Should Attend? Receptionists, Office Administrators, Dispatchers, Cost Accounting Clerks, Entry-Level Helpers, Warehouse, Parts Runners & Anyone in your organization that is New to the HVAC Industry! A Non-Technical Seminar Designed Exclusively for Support Personnel Employed by HVACR Contractors & Supply Houses. The science […]
Executive Lunch and Learn – Screening, Hiring & Retaining Employees & Triple Protection Plan Federated Insurance will go over Screening, Hiring & Retaining Employees & Triple Protection Plan. Who Should Attend? This class is intended for Owners, Managers, Executives & Associate Members. This Executive Lunch and Learn will cover the following topics: Screening, Hiring, and Retaining […]
Lunch and Learn – Introduction to Surge & Over/Under Voltage Does your Sales Department, Estimators & Service Techs Understand Surge & Over/Under Protection & their Applications? As an Owner; do you have your staff recommending Surge Protection & Over/Under Protection on every job they go on. Lightning season is coming!!!! Who Should Attend? Owners, Estimators, […]
Executive Lunch and Learn – A talk on the (post-session) highlights of the 2024 Florida Legislative Session. RSA Consulting Group (FRACCA Lobbyist in Tallahassee) will do a post-session highlight on the 2024 Florida Legislative Session. Who Should Attend? This class is intended for Owners, Executives, Managers & Associate Members. Edward Briggs Vice President of Government […]
Executive Lunch and Learn – Risk Managing Your Fleet & Drive S.A.F.E.R Federated Insurance will go over Risk Managing Your Fleet as well as Drive S.A.F.E.R. (Speed, Attention, Fatigue & Emotion). Who Should Attend? This class is intended for Owners, Managers, Executives & Associate Members. Risk Managing Your Fleet (45min.) Automotive crashes continue to be […]
Executive Lunch and Learn – Overcoming Operational Challenges: Scaling Your Business with Streamlined Processes This class is intended for Owners, Executives, Managers & Associate Members. This Executive Lunch & Learn will cover topics such as: Understand the importance of operational excellence in scaling a business. Identify common operational challenges that hinder scalability. Learn strategies and […]
Executive Lunch and Learn – Boosting Profits & Preventing Problems Through Software Knowledge is power… but only when it’s applied. How can you gain more knowledge and control of your own business so you can boost profits? Software can help by making it easier to see expenses from an overview dashboard, view trends in real […]